Customer service is awareness of needs, problems, fears and aspirations. 
- Unknown
That's the key - listening to make sure that you understand the customers and that you make them feel that you understand. - Penny Handscomb
The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. - John Woods
Sales and Customer Service Training
Since individual styles vary from customer to customer, a “typical” sales approach can actually hurt business. This one-day Sales and Customer Service Training seminar will address challenges faced by an organization’s sales and customer service professionals in their communication with prospects and clients.
Typical Issues Sales and Customer Service Training Will Help to Address and Improve:
- Improving the recognition and understanding of behaviors that influence customers’ / clients’ needs and decision-making processes
- Understand how to increase customer loyalty by adjusting your communications to fit their Style
- Reduce loss of sales through inaccurate assumptions regarding client’s approach to information gathering, product or service evaluation, or negotiating style
- Increase sales effectiveness by understanding why prospective clients with different Communication Styles have reservations or raise objections
Growth Points in Sales and Customer Service and Training:
- How your Communication Style impacts client/customer relationships
- How to prevent lost opportunities due to miscommunication
- How to understand why a client may have reservations or raise objections
- How to turn new customers into long-term clients
- How to develop new communication strategies to increase their effectiveness with a larger group of prospects and clients
Action-based Strategies Developed:
- Sales staff design customized strategies for approaching each client based on their individual decision-making styles
- Customer Service Representatives develop practical responses to typical customer requests based on their personal preferences
For an overview of Sales and Customer Service Training objectives, topics, and agenda, view the Sales and Customer Service Brochure and contact us to schedule a session for your organization.
