The Benefits of Conflict Resolution Training
Conflict is a normal part of interaction with co-workers because of differing views, attitudes, ways of thinking and processing information – and then communicating it.
People are hard-wired differently and the way they act, think, and feel often differs from the way others act, think, and feel.
Conflict resolution is not about changing the way people are, it is about helping them to understand others and deal with conflict in a constructive manner. Effective conflict resolution techniques include: establishing parameters for engagement, identifying the real issue, focusing on a solution, and understanding how both parties take in, interpret and act upon the information provided.
An important part of conflict resolution training is helping an individual understand how his or her traits (the way they think) and their communication style affect others. With an appreciation of how other’s approach and interpret an issue and naturally interact with others, tension can be reduced and arriving at a solution can be a much simpler, less stressful process. In fact, teams where there is mutual understanding and respect, a certain amount of conflict can actually lead to increased efficiency and productivity as opposing ideas are voiced, considered, and allowed to generate options and stimulate creativity.
Customized Conflict Resolution Techniques
OPP Personality traits displayed on group graphs provide immediate insight into potential points of conflict between colleagues or leaders and personnel. Degrees of difference between individuals are clearly identified and implications readily illustrated through contrasting descriptions of how each person views the same idea, relationship or situation.
The Communication Styles program is based on the insights created by 4 primary interaction styles: Driver, Expressive, Supportive, and Analytical. Each of these Styles represents a certain distinct approach to communication. By learning the value each style brings to the team and making personal adjustments on one’s own style, conflict can often be avoided or at least reduced in its impact. Important communication strategies are identified to adapt an individual’s style to work more effectively with another’s. There are 3 workshops focused on improving Team Communication, Sales and Customer Service interactions, and Manager – Supervisor relations. As the foremost provider of talent development solutions, Concord Consulting understands the importance of channeling workplace conflict in order to create a productive work environment. Contact Concord today to talk about the conflict resolution training we offer.
